Posts

Is your self-talk naughty or nice?

/in , , , , , , , /by

Why Self-Talk Matters to Communication

 

Your self-talk matters. It influences the words coming out of your mouth, how you feel about yourself and the decisions you make. And what better time of the year to become aware of how helpful or harmful your self-talk is.

Over the next couple of weeks, many of us will be busy shopping for gifts, attending parties and holiday dinners, reflecting on the year that was and making plans for the year that’s ahead. Through it all, self-talk will be blabbering up a storm! The busier and more stressed we become, the more it chatters.

Self-talk is tied to our belief system

What we believe about ourselves is reflected in the content and tone of our self-talk. If you believe you’re great under pressure, your self-talk will cheer you on from the sidelines as you navigate the shopping mall filled with last-minute holiday shoppers. You’ll feel motivated and focused and you’ll accomplish what you set out to do. If you believe the opposite, your self-talk will berate you for procrastinating and you’ll move from store to store frustrated by the crowds and the seeming lack of good gift selection.

You take whatever emotions your self-talk evokes into the rest of your day and it will influence how you show up. Now think about this from the standpoint of your business or your job, your relationship or your health.

Self-talk can be retrained

It takes awareness, a desire to change our beliefs about ourselves and intentional action to shift our self-talk from naughty to nice. Here’s an exercise I share with clients to help them become aware of the nature of their self-talk specifically for the context of end-of-year reflection and next-year planning. As you reflect on what you’ve accomplished this year, listen for whether your self-talk celebrates or plays down your achievements. As you plan for the year ahead, what does your self-talk say about your goals as you write them down? If your self-talk is nice – great! Amplify it and let it cheer you on. If it’s naughty, that’s OK. You now know it’s time to make a change.

Authentic and powerful communication starts with self-talk

What you’re saying inside is being communicated on the outside even if the words you speak are not the same. I’ll say it differently: If the words you speak are not in alignment with how you feel about and perceive yourself, communication misses its mark. There will be no accompanying integrity or trust.

When we use an inside-out approach to communication, there is no doubt about who we are and what we stand for. The alignment of our beliefs with our self-talk and the words we speak results in ease, authentic connection and power. Imagine what you could do with that!

As we end the year, I encourage you to spend some time listening to you talk to yourself. Yes, I know how that sounds. BUT it could make all the difference in how you show up in 2019. And if you find you need a little help, that’s what I’m here for.

Happy Holidays and warm wishes for a prosperous, joyful and healthy new year!

Befriend your intention

/in , , , , , , /by

Befriend your intention in communication

 

 

 

 

 

 

 

 

Think about the last conflict you had and the interaction(s) you had to resolve it. What did you want to achieve? No, what did you realllly want to achieve?

None of us are strangers to at one time or another saying we want to resolve a conflict, but entering into peace talks with the real aim of proving we’re right or showing the other person we know more. How do those conversations usually turn out?

All communication begins with intention. You’re either conscious of your intentions or you’re not. Our true intentions – not always the ones we say we have – will play out in the words we use and how our body and voice express themselves in all our communication experiences.

Why is intention so important?

Going into communication with one stated intention and having our words and body and voice demonstrate another quickly leads to loss of credibility and trust. And quite possibly even a loss of clients, a promotion, relationships, sales, and so on. We feel disappointed in ourselves for our lack of desired results, and we may not understand why, because we’re unaware of the crucial role intention is playing in the background.

Here’s another example. Say someone reaches out to you to have a one-on-one networking or informational meeting under the premise of getting to know each other and making a connection. You attend the meeting and after half-an-hour or so you find yourself viewing a catalogue of products and listening to promotions and you realize, “Wait a minute – am I being sold to?” Yes, you are, and you further realize this wasn’t an informational or networking meeting all along. At one point or another (or maybe more often than we’d like) we find ourselves on either side of this equation. It doesn’t feel so good, does it?

Honesty is the best policy

There’s nothing wrong with the intentions of selling or even proving you know more – as long as you’re honest with yourself and the other person or people about them and you recognize how your true intention is going to play out in an interaction through your words and body language and voice.

Owning our intention in communication requires us to look at ourselves on a deeper level and asking questions about who we are, what we want and how we want to achieve it. When we do this and own our intention, as well as share that intention with the person or people we’re communicating with, we’ll come across authentically, build trust and relationships, and likely have win-win outcomes.

Get to know your intentions

Think back to your last challenging conversation and see if you can pinpoint your true intention and whether it aligned with or differed from the intention you said you had before having that conversation. What were the outcomes of the conversation? How did the person or other people engage? How might those things be different if your intention were different? Do the same thing for a presentation or a meeting you recently had. Take notes and see if you can identify themes or patterns. If you notice a real, consistent disconnect between your stated and true intentions, you may want to explore why further, so you can begin to get the results you want from your communication.

This week’s challenge

Take a moment before the major communication events you have scheduled over the next week to acknowledge your true intention with respect to your stated intention. Notice if there is alignment and pay attention to how the intention plays out in your words and body language and voice in each of those communication events. If there is misalignment, take some time to realign before the event and experience the difference in your results.

In our next post, we’re going to explore what’s important to you and the value in knowing how it defines your unique communication blueprint.

Communication: What’s it all about?

/in , , , , , /by

Pop quiz. Did you know there are two outputs to communication?

If you guessed there’s a verbal output (the words we use) and a non-verbal output (what we do with our voice and body) ding, ding, ding, you’ve won yourself the opportunity to read the rest of this post! Ha.

All jokes aside, there are serious considerations to communication you’re overlooking that may be responsible for lacklustre results.

Percentages, percentages

If we were to put numbers to words, there are various studies that aim to quantify just how much of communication is attributed to the verbal versus the non-verbal. At its highest value, the non-verbal output of communication has been cited at 93% of communication. Some studies divide this number further to 55% body language and 38% voice. In either case, this leaves just seven percent for the verbal output of communication.

A word of caution – there are debates over the actual percentages of verbal versus non-verbal communication and whether we can even attribute numbers to them, since context is a huge part of any communication setting. What we want to recognize as our key takeaway is that non-verbal communication accounts for far more of communication than we give it credit for. And I’m going to guess, if you’re like most people, you spend most of your time preparing the verbal.

You don’t know what you don’t know

At this point in the history of humankind, our access to words is at the best it could ever be. Thank you smartphones and dictionary.com! When we’re not getting our point across or connecting with people the way we’d like, it’s not as simple to just say it’s because we used the wrong words. It’s what we’re not consciously accessing that’s causing us to miss our mark. Because it’s not conscious, we’re not even sure of what we’re supposed to be accessing to become the type of confident, articulate communicator we want to be.

Enter A Model for Conscious Communication. There’s a whole system of background inputs – operating unconsciously – that’s feeding our verbal and non-verbal communication. There are five inputs to this system and each one helps to make up our own unique communication blueprint.

Yes, you have a unique communication blueprint

There are reasons why replicating “guaranteed success” communication formulas from experts often ends in frustration and failure. It’s not because you’re not doing it right. What works for them isn’t necessarily going to work for you, because your blueprint is different from theirs. As we explore each input to A Model for Conscious Communication, you’ll see how uniquely you interact with the input and why you’re getting the results you are, and most importantly, how you can shift your results in your favour.

In my next post, we’ll cover the first input feeding communication. I guarantee you, it’s going to give you all the feels… By the way, that was a hint. 😉

You don’t suck at communication

/2 Comments/in , , , /by

 

You just haven’t learned about its intricacies. It’s also not your fault. Society as a whole is largely unconscious of the layers and complexities of communication.

We spend a significant amount of time worrying about words. Do I have the right ones? Is what I’m going to say going to sound smart? Am I saying too much? Will I sound like I know what I’m talking about? And on-and-on the mind goes.

If we’re in a job, our employer sends us to all sorts of business communication workshops and courses. If we’re business owners, we attend “how-to-make-better-presentations” and “sell-more-with-this-formula” seminars. Yet despite all the personal and professional development, we’re still coming up short. Why?

We’re not going far enough. We’re spending money on treating symptoms and neglecting the roots of our communication problem. Our mainstream approach to communication misses a critical component: YOU.

Words can’t give us confidence. Words can’t give us inner clarity. Those are things we have to find within ourselves.

Beyond words, communication requires presence. Your presence. And your presence is the sum of a number of internal factors that you may not be conscious of. You know that little voice in your head? Yea, that one that was rambling on about words a little earlier – it’s dulling your shine and showing up in the way you communicate, and that’s impacting your results regardless of how amazing the words you’re using are. Wouldn’t you like to know how to take your power back and communicate powerfully to get the results you want?

Over the next several posts, I’m going to give you the goods to help you become a Conscious Communicator – someone who not only has the right words, but also commands the little voice and a presence that aligns your inner with your outer to demonstrate high integrity and build trust.